Privacy Policy

1. Who We Are

LS Global Group is a global staffing and outsourcing firm headquartered in Florida, United States. Our subsidiaries include LS Tech (IT staffing and AI automation services) and LS Global Kosovo (logistics and back-office outsourcing operating from Prishtina). We operate delivery centers in Kosovo and North Macedonia, with additional operations in Latin America.

For the purposes of this Privacy Policy, "LS Global Group," "we," "us," and "our" refer collectively to LS Global Group and its subsidiaries. The data controller responsible for your personal information is:

LS Global, LLC
9584 Exbury Court, Parkland, FL 33076, United States
Email: contact@lsglobalgroup.com

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, job title, company name, and professional contact details when you inquire about our services or submit a contact form
• Resume, work history, and professional qualifications when engaging with our staffing services
• Communication records including emails, messages, and correspondence with our team
• Any other information you voluntarily provide to us

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and navigation paths through our website
• Referring URLs and search terms used to find our website
• Cookie and tracking data as described in Section 10

Information from Third Parties

• Professional profile information from LinkedIn and other public platforms in connection with our staffing and recruiting activities
• Business contact information obtained through commercially available data sources for legitimate business development purposes
• Information provided by clients regarding candidates or personnel in connection with service delivery

3. How We Use Your Information

We use the information we collect for the following purposes:

4. SMS/Text Messaging Communications

LS Global Group may send SMS (Short Message Service) text messages to individuals who have engaged with our business through email correspondence, phone calls, or website inquiries. By providing your phone number and engaging with our business communications, you consent to receive SMS messages from LS Global Group.

What We Send

SMS messages may include meeting scheduling links, call follow-ups, appointment confirmations, and business information relevant to your inquiry or ongoing business relationship.

Phone Number Collection

We collect your phone number when you provide it through email correspondence, phone calls, web forms, or publicly available business directories. Your phone number is used solely for facilitating business communications related to LS Global Group services.

No Third-Party Sharing

Your phone number and SMS data will not be sold, rented, or shared with third parties for marketing or promotional purposes.

Opting Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will remove you from our messaging list within 24 hours.

Help

Reply HELP to any message for assistance, or contact us at contact@lsglobalgroup.com or +1 (775) 256-7986.

Message Frequency

Message frequency varies based on your business interactions with LS Global Group. You will not receive more than 10 messages per month unless you initiate additional conversations.

Message and data rates may apply. LS Global Group is not responsible for any charges incurred from your mobile carrier for receiving SMS messages. Please contact your carrier for details about your text messaging plan.

Supported Carriers

Major US carriers are supported including AT&T, Verizon, T-Mobile, Sprint, and others. LS Global Group is not liable for delayed or undelivered messages due to carrier issues.

5. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we rely on the following:

• Contract Performance: Processing necessary to fulfill our obligations under a service agreement or to take steps at your request prior to entering into an agreement
• Legitimate Interests: Processing necessary for our legitimate business interests, including business development, security, fraud prevention, and service improvement, where those interests are not overridden by your rights
• Legal Obligation: Processing required to comply with applicable law, regulation, or legal process
• Consent: Where you have provided explicit consent for a specific processing activity, such as receiving marketing communications

6. How We Share Your Information

We do not sell personal information. We do not share personal information with third parties for their independent marketing purposes. We may share information in the following limited circumstances:

• Client Organizations: Candidate and personnel information is shared with client organizations in connection with active staffing and workforce engagements, consistent with the scope of those engagements
• Service Providers: We engage third-party vendors who assist in operating our business, including technology platforms, cloud infrastructure providers, and communication tools. These vendors are bound by contractual obligations to protect your information and may only use it to provide services on our behalf
• Affiliated Entities: Information may be shared among LS Global Group subsidiaries for internal operational purposes consistent with this policy
• Legal and Regulatory Requirements: We may disclose information where required by law, court order, regulatory authority, or to protect the rights, property, or safety of LS Global Group, our clients, or others
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections

7. International Data Transfers

LS Global Group operates delivery centers in Kosovo and North Macedonia, and has operations in Latin America. As a result, personal information processed in connection with our services may be transferred to, stored in, or accessed from locations outside the United States.

Where such transfers occur, we take appropriate steps to ensure that personal information receives an adequate level of protection consistent with applicable law. These steps may include:

• Contractual protections between LS Global Group entities governing the handling of personal data
• Data processing agreements with offshore delivery center personnel incorporating applicable data protection obligations
• Access controls and security measures limiting exposure of personal information to only those personnel who require it for legitimate service delivery purposes

By using our website or engaging our services, you acknowledge that your information may be transferred and processed in countries outside your country of residence, which may have different data protection laws than those in your jurisdiction.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and contractual obligations, and to resolve disputes. Retention periods vary depending on the nature of the information and the purpose for which it is held:

• Client and candidate records are retained for the duration of the business relationship and for a period of up to seven (7) years thereafter
• Website analytics data is retained for up to twenty-four (24) months
• Marketing and communications data is retained until you opt out or withdraw consent, or for up to three (3) years from your last interaction with us, whichever is earlier
• Security and access logs are retained for up to twelve (12) months

When personal information is no longer required, we delete or anonymize it in a secure manner consistent with our data retention and disposal procedures.

9. Security of Your Information

LS Global Group implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our security program is aligned with industry standards and includes:

• Encryption of data in transit using TLS and at rest where applicable
• Role-based access controls limiting data access to authorized personnel only
• Multi-factor authentication for access to internal systems and platforms
• Ongoing security monitoring, vulnerability management, and incident response capabilities
• Vendor due diligence and contractual security requirements for third-party service providers
• Employee training on data protection and security practices

We are in the process of obtaining SOC 2 Type 2, ISO 27001, and HIPAA certifications, which are being managed through our compliance platform. While we implement robust safeguards, no system is completely immune to risk. In the event of a security incident affecting your personal information, we will notify affected parties as required by applicable law.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience and to collect usage data. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain information.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. Data collected is aggregated and anonymous.
• Functional Cookies: Remember your preferences to improve your experience.
• Marketing Cookies: Used to deliver relevant advertising. These are only placed with your consent.

Your Cookie Choices

You may control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will seek your consent before placing non-essential cookies.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information, subject to legal and contractual retention obligations
• Restriction: The right to request that we limit the processing of your personal information in certain circumstances
• Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
• Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and sold, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

To exercise any of your rights, please contact us at contact@lsglobalgroup.com. We will respond to verifiable requests within the timeframe required by applicable law, and in no event later than thirty (30) days.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take prompt steps to delete that information. If you believe we may have collected information from a child, please contact us at contact@lsglobalgroup.com.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by LS Global Group. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the scope of our services. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following the posting of changes constitutes your acknowledgment of those changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: